Returns and refunds

Returns & Refund Policy

Due to the personalized and made-to-order nature of our products, we do not accept returns, exchanges, or refunds on any orders, including:

• Button pin subscription orders
• Custom pet portrait frames
• Digital pet portrait files

Please review your order details carefully before completing your purchase.

Button Pin Subscription Policy

By purchasing a button pin subscription, you agree to the subscription term selected at checkout. Subscription orders are final sale and cannot be cancelled, opted out of, refunded, or exchanged once payment has been processed.

Because subscription mail is prepared and scheduled in advance, we are unable to stop or reverse shipments after an order is placed.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review the issue and work with you to provide a suitable resolution when applicable.

Digital Products

All digital pet portrait sales are final. Once artwork has been delivered by email, the order is considered completed and non-refundable.

Shipping Issues

We are not responsible for delays caused by:

• Canada Post or other postal carriers
• Customs processing
• Incorrect shipping addresses entered at checkout
• Lost or stolen untracked lettermail orders
  

If you notice an error in your shipping information, please contact us as soon as possible before your order ships.

By placing an order, you acknowledge and agree to this return and refund policy.